Cook’s School Day Care Inc. strives at all times to provide our service in a way that respects the dignity and independence of all people, including people with disabilities. We are committed to giving people with disabilities the same opportunity to access our service and allowing them to benefit from our service in a similar way as other clients.
Ontario’s new Accessibility Standard for Customer Service is not about physical changes to the premises – it’s simply about providing good customer service to everyone. Accessible customer service is not about ramps or automatic door openers. It’s about understanding that people with disabilities may have different needs. It can be as easy as asking “How can I help?” and making small changes to how customers with disabilities are served.
The Accessibility Standard for Customer Service applies to:
- All organizations (public, private and non-profit) that provide goods or services either directly to the public or to other organizations in Ontario and that have one or more employees in Ontario.
- The designated public sector organizations on and after January 1, 2010 and to other providers of goods or services on and after January 1, 2012. O. Reg. 429/07, s. 2. Cook’s School Day Care Inc. Is designated in the “other providers” category.